Our Reviews

Unfortunately, my expectations in terms of customer service were not met during this visit. Upon arrival, I was greeted in a manner that felt impersonal and rushed. It was evident that the staff was not very attentive or interested in addressing my concerns. Although I had a scheduled appointment, I was informed that the services I had booked may not be completed due to time constraints and that I would have to wait for several hours. This was disappointing, especially since I had made an appointment with the expectation that my needs would be prioritized. Additionally, I felt that my car’s issues were not taken seriously, and I left feeling dismissed. As a paying customer, I would have appreciated more care, attention, and consideration regarding the services I was requesting. I hope you will take this feedback into account and work on improving both the level of customer service and communication with your clients. I would like to give you another chance to make things right, but I do believe some adjustments are needed to ensure a better experience for your customers in the future.

I needed to get a sticker. I was taken right away and everything went smoothly.

Dear GMC Customer Service, I am writing to formally file a complaint regarding a malfunction with the backup camera on my 2024 GMC Sierra, VIN#: 3GTUUGE81RG241345. The issue is that the camera is only functional during the daytime and cannot be used at night, as the image is extremely faint and only shows a few inches behind the vehicle. This is not only frustrating but a significant safety concern. The problem began from the very first mile of driving the vehicle. Despite my efforts to address the issue with my local GM dealership, I have been provided with Document ID #4900679, which outlines potential causes such as snow, ice, dirt, heat, or too much light interfering with the camera. However, this explanation is not applicable in my case as the malfunction occurs in normal conditions, especially during nighttime driving. There are numerous reports online from other customers experiencing the same issue, further highlighting the scope of this malfunction. I am concerned that this safety defect could lead to accidents, causing either property damage or, more severely, personal injury. I am requesting that GMC thoroughly investigate this issue and provide a solution that ensures the backup camera functions safely under all conditions, including nighttime use. Please confirm receipt of this complaint and advise on the next steps for resolution. Thank you for your attention to this matter. Sincerely, -- Andrew Sievers aws@profishant.com 978-689-5725

Alden GMC always provides quality service. Karen Belanger the service writer, is always friendly and very helpful. I was having the oil changed on my 2023 GMC Acadia. I was in and out in 30 minutes. This was a very reasonable time frame. It is nice to have a local dealership that I can rely on to take care of my GMC vehicles for service.

Blake, the sales manager, is a true professional. Listened well, was proactive in meeting my needs, and has a great manner. Ismail also worked with me and is equally responsible and knowledgeable.

Great

2nd service appointment at Alden since moving here in 2024. Scheduling service through the GMC app was really easy and Alden service people were very professional.

Timely and respectful

Great customer service - professional and friendly.

Professional

Great service and friendly helpful staff. I would definitely recommend.

Enjoyable

Service department was able to get GM to cover partial payment for service on my out- of-warranty vehicle.

Nice

Called and got an appointment .Karen was able to fit me in on my day off. Day of appt went smoothly . I always check my oil level at the dealership after the oil change and the level was just above center on the cross hatch which I was very pleased. The only thing that I was disappointed in was that the technician didn't provide the sticker on the windshield for my next appointment. Hopefully that was the only thing that he missed ..Thank You

Great communication, professional and knowledgeable.

I had an appointment for an oil change and it couldn’t have gone any better. I had the 1st appointment at 7:30. At 7:31 a service advisor opened the bay door, took my information and showed me to the waiting area which was excellent. They had free hot coffee and snacks and even a large screen tv to pass the time. The oil change was very quick at about 35 to 40 min and I had a few questions which he answered and explained what he did. Perfect experience!!!

got service when I needed service great, service writer was very nice

As always the staff was friendly the only downfall was it took longer than expected

Efficient, knowledgeable staff. Provided me with a loaner free of charge while I had front and rear brakes replaced.

Friendly, knowledgeable staff are a pleasure to deal with.

Hi Justin, The problem concerning the: SERVICE - DRIVER ASSIST SYSTEM Concerns Front Radar Module - SENSOR Part #: 86771897 Brought my vehicle in last Tuesday, 03.18.2025 I thought they would be replacing what would be needed replacing. Picked up my vehicle today, 03.25.2025 paid $1,508.30 for a paint job, replacement of lower grill, part #: 84449968 and cover adaptive cruise part #: 8442987. Distance Sensor part # 86771897 installed by service, Mount Bracket part # 84417095 installed by service on Body Shop Billing it was not installed. When I drove off noticed that the screen read: SERVICE - DRIVE ASSIST SYSTEM. Being concerned brought vehicle to service much later on I was informed by Kevin Fonseca that the SENSOR part #: 86771897 had to be replaced cost: $688.80, LABOR: $400.00, Shop Supplies: $32.00 total $1,120.80 MA STATE TAX not included. Upsets me when my vehicle was in the body shop from 03.18.2025 to 03.25.2025 front end was off of my vehicle exposing the area where the SENSOR and Mount Bracket is located knowing that the SENSOR and MOUNT BRACKET had to be replaced paperwork on my bill states installed by Service for both but were not. Now I have to bring my vehicle into service for the SENSOR part #: 86771897 has to be installed now I have to pay $688.80 for the SENSOR, LABOR: $400.00, SHOP SUPPLIES: $32.00 total $1,120.80 plus TAX. This could have been done when I first brought my vehicle in on 03.18.2025 to the body shop now, I have to pay an extra $400.00 for Labor when I already paid Body Labor: $507.00, Refinish Labor: $331.50 being $838.50 now plus another Labor of $400.00 grand total $1238.50 in Labor. My vehicle was standing in the body shop parking area last Thursday and Friday front end completely off when it was known that the SENSOR and MOUNT BRACKET had to be replaced could have been done then. That was poor service my vehicle should have been brought to service for the SENSOR to be installed seeing that the front end was off of course could have been a reason a Money/Labor charge reason hope that was not the case, but it points to that. Of course, being a Police Officer approximately 39 years, 20 being a Detective in Organized Crime I do tend to be suspicious. Now I have to come in to have the work completed shame on Alden, Shame that I have to pay an extra $400 for Labor when there was no need of it when it could have been done a week before. I should have just brought my vehicle to a local body shop for my repairs I have learned an expensive lesson. Also had I ordered the Distance Sensor online GM 86771897 SENSOR ASM-FWD RANGE RADAR - $453.05 MSRP: $683.47 - $235.75 savings. Incidentally I have to say Anna, Justin, Kevin, Rui, and Damian I have nothing bad to say about them just that I am hurt and upset I was without a vehicle for a week, and I have to return in hopes I am taken care off and upset that I have to pay an extra $400.00 for LABOR when there was no need of it had the situation been taken care of in the first place. I have always been pleased with Justin who sold me my car when I have a question to ask, Justin is right there a good excellent salesman has the knowledge, Rui who I have known for years when he was with Chrysler an excellent Service Consultant. Justin did advise me this morning after I picked up my vehicle and I noticed my problem I saw Justin he advised that I go to service. I am looking to purchase a vehicle as I want 2 vehicles always had two and three vehicles, I have no desire in purchasing another vehicle from Alden this is not my first vehicle that I have purchased from Alden, even purchased from Duggan Buick-GMC dealership never had a problem. When I and my late wife had purchased a vehicle always paid cash for our vehicles this vehicle, I also paid cash for it the next vehicle I purchase which will be shortly will be cash. I realize nothing will become of my issue or an apology. I doubt that GM or the dealership would care to publish my response which I understand. Ron R. Cabral 67 Blaze Road New Bedford, MA 02745

the guy that took me in went above to make sure everything went right

very professional , addressed all my concerns, fantastic team at Alden!!

Quick turnaround for repair

Everything was great

Karen is always very professional and gets everything done just the way we have come to expect

Justin, my sales associate, is extremely professional and personable. He made my purchase as easy as possible. The dealership is clean an welcoming. The manager and Justin are always helpful. I recommend that you go to Alden GMC when you want to purchase the right GMC FOR YOU. Sandy

I’d like to mention that Karen Belanger is outstanding at her job

I like the fact that staff are professional and attentive to my needs and respect my time

Timely and professional!

I believe the problem is not fixed right and was charged alot.

Awesome service department!!

Very Professional and polite!! Every eco have with the maintenance department is fantastic!!! Thank You!

Fastest I be been there!

Went in for basic maintenance and was vey well received and staff was very curious .

Anna and Leo were very professional, knowledgeable and I was impressed with the work that was done

Timely, respectful, diligent

Overall good experience, just trying to narrow down the problem

Excellent

Karen was most helpful as usual.I have been going for four years ,have never had a bad experince.

Quick, courteous, and efficient.

Service department has always been helpful , polite. Takes the time to listen to your problem and has always come through with the vehicle fixed the first time. Give me daily updates if the vehicle is going to be several days. Class act team

Extremely satisfied problem solved part replaced.

No com

Very nice people. Manager was great working out a deal that I was happy with. Salesman was very good explaining all the features of my new truck and the finance guy was the best I've ever delt withand I have purchased a ton of cars and trucks in my lifetime. Thank You, Mark

Very happy with the service

My service appointment was timely which is appre

Professionally staffed with great communication.

As always, a great job. Had a transmission flush which was done promptly and efficiently. Always a pleasure doing business with Alden!

Karen and Loring are top-notch. They take care of my vehicle like it is their own.

Excellent service and communication!

Prompt clear service

Very quick and efficient

I changed my scheduled appointment, they fit me in and got it done. Plus I was able to work on the wifi while I waited.

Great and fast service

I needed a new windshield and an inspection sticker. Karen coordinated with the glass company and it was a great help to get it all done at the dealership.

Courteous and efficient

Thorough and to the point

Service department was super friendly.

Wonderful experience feels like family. Not like a number

I needed an inspection sticker

The service department was very good.

The whole process was easy from start to finish

Every one is always very friendly and very knowledgeable! And it’s pretty quick for most services!

very convenient and also great customer service

It was good

Very clean and timely

It was excellent

As always, a great experience.

The service was prompt and great

Very good

Everything went as it should have

The service at Alden is the best and always the same. The only thing I wish they would like many other dealerships do is wash the vehicle once the service is done. It's a small thing to do but when I get my other vehicles back from other dealers the car and truck always come back washed.

First time getting service here for my newly purchased vehicle (from another dealer). All staff were very friendly and helpful.

Outstanding Service Staff

Didn’t fix the problems, parts had ordered after upon pickup, check engine was still on, had to reschedule another appointment for a new vehicle with 6500 miles on it

Car was serviced on time and correctly

N/A

The wait time was not to bad. The service was very good.

Everyone from sales to service has done an amazing job. I would recommend your dealership to anyone. We have also gotten many compliments on our car.

Karen Belanger, customer service consultant, as always provided outstanding customer service!!

The work was completed as expected and the staff (Karen) was very accomodating.

Quick and easy service. In and out in about 1 hour

Very helpful and thorough

Very professional and great to deal with

Couldn't have been happier with the great customer service we received at Alden Buick GMC. Our salesman Dan was absolutely terrific ...never any pressure and spent a great deal of time making sure we were educated with all the systems and options on our new vehicles. Damian the Sales Manager was instrumental in helping me find my dream truck. He is straight forward and easy to deal with giving us very fair deals in both trade and price point. Signing the deal with Lou the Finance Manager was quick and painless ...Not trying to sell you all those extras ...just what he believes may be a good fit for your needs. We highly recommend Alden Buick GMC for your next purchase we love our 2025 Hummer EV3 SUV and 3500HD AT4!!!

Prompt and friendly service.

Best of the best.

I purchased a new GMC 2500 HD there at Alden, the service department has been wonderful to work with.

It is always a pleasure doing business with Alden Service Dept. starting with the service counter to the service tech.

It was very good. The staff is very friendly and accommodating.

Karen was great and had me in and out in under an hour!

Very helpful service.

Everyone is so great to deal with

Dealing with Lou and Justin has made my purchase great

Courteous, efficient and professional

Car is better but not sure it's perfect. Going to drive it a little more.

Rui in service is the best. Very accommodating and professional. Service is top notch

Very helpful and professional

I dealt with Karen from service. She was able to get me a ride home and back once my vehicle was ready. Karen could not have been nicer.

Dropped off my truck for a 60000 service. They gave me a ride to a meeting I had. Picked me up when the truck was done. Great service

Very polite and very efficient I was very satisfied with my

very good - now waiting for parts to come in to finish the job - Karen is always very responsible and professional and very easy to communicate with

Just curious why there is a 160$ charge for a diagnostic reading?? Also, why there needs to be an appointment made? Fortunately I did not need to pay for the diagnostic fee or repair. However, I was without my vehicle for 3 days. Monday 0830 HRS was my appointment time, approximately an hour to an hour and a half later I was told the car would have to be kept till late the next afternoon. I received a call LATE Tuesday only to be told, the vehicle that was being put on hold, so the tech could finish another one that the parts had been in order for, AND they hadn't been excepting them in so soon. So now my vehicle would be ready the next afternoon. LATE afternoon again. Wednesday I received a call at 1614 HRS from Karen stating the vehicle was finished. I could call the next day for a ride in. I'm also wondering just how many techs you have there? Was there absolutely no one else that could have been put in place to finish my repair? Yes I was offered a loaner vehicle and I did decline. However I also didn't think it would take until 1600 HRS the following afternoon to get the call saying "Your cars ready for you."

Great folks. Accommodating. Karen rocks!!

Had a problem with my brakes and they drove it and realize that they had to redo them and I’m having no problem with them as of right now and Karen and Ruby and Leroy. They’re all wonderful people in this facility.

excellent service

I made an appointment for warranty transmission work on my 2021 Chevy Colorado. I appreciate Alden taking it in as they are a GMC dealer, but I have had my vehicles serviced here for years so was more comfortable working with Rui and Karen. The truck was ready by the end of the day and I drove away happy. I realize it may take up to 200 miles for the transmission flush to take full effect but the difference was noticeable right away.

The overall experience was excellent.

Rui, Loring and Rich are the best I’ve ever dealt with in the automotive service business. My truck runs like new. Thank you

Outstanding!

Rui was excellent as always! Very informative, kind , friendly and prompt.

In and out quick

Had an oil change, tire rotation and new key fob programing.

Did as I asked them to do.

Service was really good overall, good accommodations & it was quick & easy.

Good

Easiest lease I have ever done. Lou and Justin made the experience great

I don't usually take my car to the dealership for oil changes, because it's just too expensive. However, I figured since I had recently purchased the car and we were headed out to Pennsylvania in less than a week, AND the dealership had called, saying the car had "CALLED" them. I figured why not. (Technology, love it or hate it!) No matter where I've gone for an oil change it's never taken longer than 30 - 45 minutes. I was there more than an hour and a half! First was the miscommunication in my appointment time. I arrived at approximately 1345 HRS, apologized for being early, only to be told I was late. My appointment was for 1330 HRS! AAAAHHHH NO, for personal reasons I never EVER make appointment at 1330 HRS! I had scheduled for 1430 HRS purposely. Appointment time aside, after a while I'm approached with, "Everything looks great, only thing the tech found is that you'll need a new air filter. That's all he has left, if you'd like it done it would bring your price to 86." He didn't say dollars, cents, bitcoin, gold etc.. Sure I say.. like I said we were going on the road in about week, the filter wasn't overly disgusting, but nonetheless. ((I should mention there was another young lady that got there at the same time I did, she was also having an oil change done to her car.)) So I wait, half hour later the car is still in the air, hanging out NO ONE IN SIGHT!! I go inside, there's no one at the desk to ask for assistance. "Where did everybody go?" The lady that had come in with me said her car wasn't done yet either.. and she was late getting to her next appointment, she's a CNA and her client was calling her repeatedly getting upset. I look out the back of the garage area and there are 3 techs headed back in from outside, 2 of whom had been working on our cars. One of the folks that worked the front desk popped back in. I asked when the car would be finished because only the air filter had to be put in and it had been over 15 minutes and the vehicle was still in the air. As he goes out to check.. the tech starts to take off the tires to rotate them. [OH MIGRATION!] Do you mean to tell me everyone went out on break and they didn't finish the job they had started? The gentleman said he had asked for help from outback to assist with getting the vehicle finished up so we could get on the road. I watched as the tires were rotated, the air filter and oil filter changed, then filled with oil. There over an hour for WHAT? It doesn't take that long for the oil to drain. Then everything was all buttoned up in less than 10 minutes. When cashing out, apparently I wasn't listening closely when I was given the price earlier because it ended up being 186$. That's why I never ever ever go to the dealership for an oil change. That was my first and last with this vehicle. So Alden, the next time my car calls to say it needs an oil change.. just hang up.

Service was done well staff very helpful

Was able to book appointment within 1 day. Originally had to order part for next day. Found another dealer with part and got vehicle back same day!

Quick friendly service

Your service advisor went above and beyond to take care of my immediate pressing issue with my GMC Acadia. Great job!

Excellent responsive service. Kept me informed throughout and gave me options

oil change and sticker renewal

I had a oil change and tire rotation done

I was happy with the repairs

Great

great job

Knowledgeable staff - quick service!

Making an appointment was easy. The office was very accommodating and personable. My car was fixed in one day. I am very pleased with the service I received.

Karen at the service desk was polite, informative, and accommodating.

Quick, timely, respectful

Excellent Service!

Took longer than supposed to but they were very nice thru whole process

Hassle free. Explained everything

Service was great. I would've like to had have a loaner to drive around seeing you guys had my truck from Thursday until tue following Monday and again would be nice if you guys washed the vehicles before giving them back. You are one of the only dealers I deal with that doesn't.

Returned truck 3 times for transmission leak and still not rectified

Karen is always so professional and efficient and nice. She is highly competent and hopefully is appreciated at Alden for all she does. NO, we're not related, LOL she's just been there always with the same pro attitude which I think is worth accolades.

I had no problems with the service Alden did to my pickup truck.

ALWAYS GOOD SERVICE EXPERIENCE

Justin was absolutely great! Damian as well! They both made the car shopping experience stress free and pleasurable.

Very attentive.

Whether it be Karen or Rui or Loring, it doesn't matter. This place just exceeds my expectatio when it comes to customer service. Genuinely nice, polite, and willing to go the extra mile to make sure that you're happy.

Karen made my appointment within two days which I want it open about how much it would be also I got a ride home and I got a ride to be picked up as I had no way of getting back. I am very pleased.

The team member I dealt with was informative and personable. Oil change and tire rotation. I was able to use points as well as a coupon sent to me via email from GMC.

Many thanks for the very excellent service support provided by Karen Belanger. She is the best. Karen is very personable and very professional. She communicates well, and always covers every aspect of requested service and recommended service. I put my complete trust in Karen’s directions for the excellent and safe car of my car. Additionally, all staff at Alden Buick GMC friendly and professional. I am most satisfied with the excellent service they provide for my car. Thank you.

I was extremely please with the service. After having so much problem with my services at another buick service center, it was a pleasure. I will be coming back.

Punctual and friendly

As always, excellent service in a timely and courteous fashion!

Perfect. Great guys and great experience.

My experience with James, Karen, and Rui was outstanding. They made the process of my service mantainance super easy. They were all a joy to work with and the quality of the service work made me happy. Thank you.

Dan was absolutely amazing! He got me in the Terrain Denali. I never thought that could happen but it did! Everyday I am out and about running errands, I just enjoy my ride on the terrain! It’s a reminder of how great Dan from Alden was for making it possible to drive away in the Terrain Denali! Alden has gained a forever customer!

Karen is the best and very knowledgeable

Fast friendly affordable service amazing staff Anna was such a help and eased my

I had brought my truck in late August and got to back October 20th. The part was on back order for 3 weeks. This is unacceptable as a customer and how to run a business. GMC should reimburse me for my rental as the dealership could not give me a loaner. This issue with my truck started Jan 21 2025 and every 3 months, I have to bring in for repair.

Great fast service

Dan took a lot of time showing me all the features of my truck was extremely knowledgeable. I was very pleased the deal and treatment I was given. I don’t have any negative things to say about the dealership and Dan really went out of his way to make the deal work for me. Also went over every possible detail about my truck he could think of. Something a salesman has not done for me before

Always helpful and friendly

Not so friendly, too busy and wish could at least vacuum car. Pay a lot of money for a oil change.

Always good

I was greeted with dignity, respect , and smiles. The sales person Dan Lent wasn’t Pushy. He was more interested in making sure we were happy with our purchase. His communication skills are excellent, over the Phone and in person. I definitely recommend This dealership to friends and family.

I'm very pleased with the service that I received this is my 2nd time with a lease and they took care of all my needs and now I'm on my way with this new vehicle

Had my oil changed in and out great group of people to work with

Very smooth

great

Disappointing

Justin was our sale rep and he is a class act. Couldn't ask for a more kind hearted and repectful young man. You can see he truly love his job and people.

Why go anywhere else? Hands down, the best customer service in the industry. Go, and experience it for yourself.

I was really impressed by the way the owner honored my 10% discount card that was issued to me when I bought the truck in 2011. No one working there that I spoke to was working there at the time. Great service on time good value. Thanks Dennis Pina

Great service

Quick fix under warranty.

Everyone is always very personable! They are always very informative if I have any questions! They told me the truth about my third row seats and the headrests that are indeed supposed to fold! Always will get my car serviced here for now on!

Excellent professionalism, training and easy to work with.

Fast service & great accommodation!

Well, I had a problem with my truck key ignition kept getting stuck. The key didn’t wanna come out so I took it to the dealer Alden GMC. And made an appointment to get it fixed. It was easy and did it on Wednesday morning. It took a little while to finish the job, but I was OK with that because it got fixed now I have no problem and my truck is running good thank you Alden GMC

We have been either buying or leasing for years. Sales are helpful and knowledgeable. Happy to work with the same people.

Great communication and overall Excellent Customer Service

Always friendly respectful and professional great people to deal with

very expensive with your $200 / hour labor costs. bought a new battery with installation over $400.00 had an oil change done with cabin filter replacement over $300.00 asked for a quote on door rust for day of appointment; have yet to receive it. going to take my business elsewhere in the future.

I had an appointment with the service department at 9:30. Didn’t leave there till 12 ignored as I sat in the waiting room.

Timely, efficient and work was completed in short time. Very satisfied.

I was given a free oil change then received a phone call later in the day to tell me they made a mistake. I was then charged $107. Not good customer service.

staff took my needs for repair on my truck to get me back to work as soon as possible to heart and did repairs very quickly, my thanks for their understanding

Always a pleasure dealing with the people at Alden

I bought a lemon and was told that you don’t make the cars and to call GMC which I’ve done to initiate a buy back - probably slim chance for your people to save this, but they did have a chance - no call from sales on this!!!

The service there is always lacking Customer Service. It is simple a vehicle service department. If you want rudeness in your life, just go there. I hate writing this as I currently have about 11 GMC's on the road right now. They need to get this fixed. Also, for the manufacturer, the back up Camera on the 2024 1500 Deisel Denali only works during the day and no one has a fix for this? Seems like an awfully expensive truck not to be able to back up at night.

I had an appointment for 11AM. I got there early, 10:15AM and they took my vehicle right away for service. Great service.

I have been dealing with Karen in service department for over 20 years and she is top notch.Alden should be proud to have an employee like her.

Excellent experience from finance and everyone at the dealership was great and helpful with me but most importantly my salesmen my guy Justin took great care of me thank you for everything Lee

Good service Good people

Rui is awesome! friendly, conscientious, professional, informative, and punctual!!

Everything was very good . They took my truck right a way.

Karen was a great help and kept me informed about everything

Karen is very knowledgeable!

No problems car was ready

This was the easiest vehicle purchase I have ever done

We worked with Dan Lent who was very knowledgeable about the vehicle we chose. The sales process was start foward and hassle free. And when we took delivery of the vehicle Dan took the time to explain how all the option worked. It was a great experience!

Pretty good overall but part of the service was a tire rotation. Tires were rotated but the air pressure on all were very low. I had to bring the vehicle back to get air out in. They apologized and made it ok but think that should have been part of the process. Liz in service was great to deal with. Will continue to go to Alden

Clean, well supported and clear communication at all stages.

Excellent experience with Justin Hearn at Alden GMC in Fairhaven, MA. Knowledgeable and helpful sales service was provided.

Making the appointment was a simple process and on the day, they completed the work quickly and correctly. They have done an excellent job servicing my vehicle so far and I look forward to my next visit to Alden GMC Buick.

Both vehicles serviced before winter sets in, ie: lube, oil, filters and tire rotation, in a quick and efficient manner.

Very helpful

Very professional

Staff is Always professional

Outstanding service.!

It was an absolute pleasure working with Blake, Damian, and Ismael. I felt like we all walked away with a good deal. We will definitely be back for future auto purchases.

Friendly , timely experience, and work was done right the first time

It was great didn’t have to wait long for my car to be serviced

Great Service Crew and Techs always do it right!

Quick and thorough

I was greeted by Karen when I brought my vehicle in who was extremely nice She had me pull my vehicle into the garage where she did a walk around with me. We went i Over my concerns and she let me know that my appointment may take a little longer as I was scheduled for an oil change. She then showed me to the customer waiting area and showed me where to get coffee or tea. When my vehicle was finished the Service Mgr Andy came out to let me know what work was done and that Karen was finishing up my paperwork. He then pulled my vehicle up to the door. I purchased my vehicle from Robertson's GMC in Wareham and have had my vehicles serviced there for 5 years. I recently found out that the Service Mgr and technicians had all left and went to Alden's GMC. I trust each and every one of them with my vehicles 100%. I've dealt with John, Tom, Adam and Colton before and wherever they are is where I am going for service. They followed their leader Andy who is an amazing Service Mgr. No one leaves dissatisfied. They definitely made a great decision to add Andy and his team to the their amazing staff. Alden is my new dealership and I will spread the word to family and friends.

It was good, Dan was a excellent and very helpful

Just and Damian were great to work with. Transparent and great communication

As always I had a pleasant experience at Alden. I had a few problems with my 2017 GMC which they got all fixed for me in a timely manner. They explained every step of the process so I understood what was wrong and how serious it could be if not fixed.

Fast and friendly service

Everything went fine, but my engine light came on again after my visit. I am nit happy.

Friendl

They know my truck is my lively hood they did work promptly for me

Great service

Went in for service. As two issues (transmission flush and oil cooler) were handled, another popped up immediately. Which is strange because I didn't have any alerts or problems with that part of my vehicle driving in. I was told it was unrelated.

Each and every time I have to bring my car in. They always make it such an easy process as well as stress-free as possible as well.. ..

Everyone is great especially karen

I noticed several issues with the heat (sporadic) and radiator fan on my Canyon, Alden diagnosed the issue very quickly and had it fixed within 6 hours so worked out very well. Great job.

I called in the AM as my car was telling me to service rear axle and all wheel drive. I spoke with Andy who told me to bring it in and they would take a look. I went in same AM and Karen took me right in, they diagnosed the problem and fixed it. The driver took me home so I did not have to wait and it was ready by the afternoon. Service was great and I was very appreciative!

Time frame was spot on, completed all my service work as scheduled.

Karen in the service dept was a pleasure to deal with . Very personable and knowledgeable.

It was great service, everyone was polite and I was in and out!

Great experience, friendly staff. Alden is the best.

I have always received exceptional service from all of the staff at Alden's in Fairhaven. The service department is exceptional! Karen, Andy, James, Rui and Liz. deserve a raise!!! They are always pleasant, professional and funny. They make me feel like family!!!

Dealing with Lou and Justin makes it an enjoyable experience, so easy

Ismael was very nice to work with he made the car buying experience easy with no stress.

Great sales experience at Alden. Everyone seemed very authentic , knowledgeable and enthusiastic.

Andy, Karen and crew went above and beyond when my torque converter recently failed. Issue happened on Sunday, truck went in on Monday and I had it back by Wednesday. I had an extended warranty and they took care of all of the paperwork etc for me. They also checked my brakes and found thst I needed new fronts. They replaced those while the truck was there as well. I will be returning for any service work and when my wife needs a new car in the spring.

Able to schedule an appointment on line very easily. As well in a quick date. Work was performed in a reasonable time.

Always knowledgeable!

Always a professional job and great customer service

I was able to get my vehicle in for service on the same day I requested it. All work was done as we had discussed. Happy as always with service at Alden!

Everyone is courteous and respectful.

Very pleased with the service

They got me in and out quickly!

I had an amazing time at the dealership. Ismael did an amazing job.

Great service and they explained everything