Our Reviews

Made an appointment for Friday at 11:00 am, I arrived a few minutes earlier and was taken care of by Karen in the Service Dept who booked me in and had my vehicle serviced swiftly. Thank You.

Waiting area clean comfortable Very impressive People at service counter very busy that day and were still very friendly efficient and organised .

Karen and Loring are top-notch. They take care of my vehicle like it is their own.

No com

Very nice people. Manager was great working out a deal that I was happy with. Salesman was very good explaining all the features of my new truck and the finance guy was the best I've ever delt withand I have purchased a ton of cars and trucks in my lifetime. Thank You, Mark

I needed an inspection sticker

The service department was very good.

Prompt clear service

Very quick and efficient

I changed my scheduled appointment, they fit me in and got it done. Plus I was able to work on the wifi while I waited.

Excellent service and communication!

The whole process was easy from start to finish

Every one is always very friendly and very knowledgeable! And it’s pretty quick for most services!

very convenient and also great customer service

It was good

Very clean and timely

It was excellent

Service department was super friendly.

Wonderful experience feels like family. Not like a number

Car was serviced on time and correctly

The service was prompt and great

N/A

Very good

The wait time was not to bad. The service was very good.

Everything went as it should have

Everyone from sales to service has done an amazing job. I would recommend your dealership to anyone. We have also gotten many compliments on our car.

Karen Belanger, customer service consultant, as always provided outstanding customer service!!

Great and fast service

I needed a new windshield and an inspection sticker. Karen coordinated with the glass company and it was a great help to get it all done at the dealership.

Courteous and efficient

Thorough and to the point

As always, a great experience.

The work was completed as expected and the staff (Karen) was very accomodating.

Quick and easy service. In and out in about 1 hour

Very helpful and thorough

First time getting service here for my newly purchased vehicle (from another dealer). All staff were very friendly and helpful.

Very professional and great to deal with

Didn’t fix the problems, parts had ordered after upon pickup, check engine was still on, had to reschedule another appointment for a new vehicle with 6500 miles on it

Best of the best.

I purchased a new GMC 2500 HD there at Alden, the service department has been wonderful to work with.

Very helpful service.

Everyone is so great to deal with

excellent service

The service at Alden is the best and always the same. The only thing I wish they would like many other dealerships do is wash the vehicle once the service is done. It's a small thing to do but when I get my other vehicles back from other dealers the car and truck always come back washed.

Outstanding Service Staff

Couldn't have been happier with the great customer service we received at Alden Buick GMC. Our salesman Dan was absolutely terrific ...never any pressure and spent a great deal of time making sure we were educated with all the systems and options on our new vehicles. Damian the Sales Manager was instrumental in helping me find my dream truck. He is straight forward and easy to deal with giving us very fair deals in both trade and price point. Signing the deal with Lou the Finance Manager was quick and painless ...Not trying to sell you all those extras ...just what he believes may be a good fit for your needs. We highly recommend Alden Buick GMC for your next purchase we love our 2025 Hummer EV3 SUV and 3500HD AT4!!!

Prompt and friendly service.

It is always a pleasure doing business with Alden Service Dept. starting with the service counter to the service tech.

It was very good. The staff is very friendly and accommodating.

Karen was great and had me in and out in under an hour!

Great folks. Accommodating. Karen rocks!!

Had a problem with my brakes and they drove it and realize that they had to redo them and I’m having no problem with them as of right now and Karen and Ruby and Leroy. They’re all wonderful people in this facility.

Dealing with Lou and Justin has made my purchase great

Courteous, efficient and professional

Car is better but not sure it's perfect. Going to drive it a little more.

I made an appointment for warranty transmission work on my 2021 Chevy Colorado. I appreciate Alden taking it in as they are a GMC dealer, but I have had my vehicles serviced here for years so was more comfortable working with Rui and Karen. The truck was ready by the end of the day and I drove away happy. I realize it may take up to 200 miles for the transmission flush to take full effect but the difference was noticeable right away.

The overall experience was excellent.

Rui, Loring and Rich are the best I’ve ever dealt with in the automotive service business. My truck runs like new. Thank you

Outstanding!

Rui in service is the best. Very accommodating and professional. Service is top notch

Very helpful and professional

I dealt with Karen from service. She was able to get me a ride home and back once my vehicle was ready. Karen could not have been nicer.

Did as I asked them to do.

Very polite and very efficient I was very satisfied with my

very good - now waiting for parts to come in to finish the job - Karen is always very responsible and professional and very easy to communicate with

Just curious why there is a 160$ charge for a diagnostic reading?? Also, why there needs to be an appointment made? Fortunately I did not need to pay for the diagnostic fee or repair. However, I was without my vehicle for 3 days. Monday 0830 HRS was my appointment time, approximately an hour to an hour and a half later I was told the car would have to be kept till late the next afternoon. I received a call LATE Tuesday only to be told, the vehicle that was being put on hold, so the tech could finish another one that the parts had been in order for, AND they hadn't been excepting them in so soon. So now my vehicle would be ready the next afternoon. LATE afternoon again. Wednesday I received a call at 1614 HRS from Karen stating the vehicle was finished. I could call the next day for a ride in. I'm also wondering just how many techs you have there? Was there absolutely no one else that could have been put in place to finish my repair? Yes I was offered a loaner vehicle and I did decline. However I also didn't think it would take until 1600 HRS the following afternoon to get the call saying "Your cars ready for you."

I don't usually take my car to the dealership for oil changes, because it's just too expensive. However, I figured since I had recently purchased the car and we were headed out to Pennsylvania in less than a week, AND the dealership had called, saying the car had "CALLED" them. I figured why not. (Technology, love it or hate it!) No matter where I've gone for an oil change it's never taken longer than 30 - 45 minutes. I was there more than an hour and a half! First was the miscommunication in my appointment time. I arrived at approximately 1345 HRS, apologized for being early, only to be told I was late. My appointment was for 1330 HRS! AAAAHHHH NO, for personal reasons I never EVER make appointment at 1330 HRS! I had scheduled for 1430 HRS purposely. Appointment time aside, after a while I'm approached with, "Everything looks great, only thing the tech found is that you'll need a new air filter. That's all he has left, if you'd like it done it would bring your price to 86." He didn't say dollars, cents, bitcoin, gold etc.. Sure I say.. like I said we were going on the road in about week, the filter wasn't overly disgusting, but nonetheless. ((I should mention there was another young lady that got there at the same time I did, she was also having an oil change done to her car.)) So I wait, half hour later the car is still in the air, hanging out NO ONE IN SIGHT!! I go inside, there's no one at the desk to ask for assistance. "Where did everybody go?" The lady that had come in with me said her car wasn't done yet either.. and she was late getting to her next appointment, she's a CNA and her client was calling her repeatedly getting upset. I look out the back of the garage area and there are 3 techs headed back in from outside, 2 of whom had been working on our cars. One of the folks that worked the front desk popped back in. I asked when the car would be finished because only the air filter had to be put in and it had been over 15 minutes and the vehicle was still in the air. As he goes out to check.. the tech starts to take off the tires to rotate them. [OH MIGRATION!] Do you mean to tell me everyone went out on break and they didn't finish the job they had started? The gentleman said he had asked for help from outback to assist with getting the vehicle finished up so we could get on the road. I watched as the tires were rotated, the air filter and oil filter changed, then filled with oil. There over an hour for WHAT? It doesn't take that long for the oil to drain. Then everything was all buttoned up in less than 10 minutes. When cashing out, apparently I wasn't listening closely when I was given the price earlier because it ended up being 186$. That's why I never ever ever go to the dealership for an oil change. That was my first and last with this vehicle. So Alden, the next time my car calls to say it needs an oil change.. just hang up.

Service was done well staff very helpful

Your service advisor went above and beyond to take care of my immediate pressing issue with my GMC Acadia. Great job!

Excellent responsive service. Kept me informed throughout and gave me options

Rui was excellent as always! Very informative, kind , friendly and prompt.

In and out quick

Had an oil change, tire rotation and new key fob programing.

Dropped off my truck for a 60000 service. They gave me a ride to a meeting I had. Picked me up when the truck was done. Great service

Service was really good overall, good accommodations & it was quick & easy.

Good

Easiest lease I have ever done. Lou and Justin made the experience great

Was able to book appointment within 1 day. Originally had to order part for next day. Found another dealer with part and got vehicle back same day!

oil change and sticker renewal

I had no problems with the service Alden did to my pickup truck.

I was happy with the repairs

Great

great job

Justin was absolutely great! Damian as well! They both made the car shopping experience stress free and pleasurable.

Quick, timely, respectful

Excellent Service!

Quick friendly service

Karen is always so professional and efficient and nice. She is highly competent and hopefully is appreciated at Alden for all she does. NO, we're not related, LOL she's just been there always with the same pro attitude which I think is worth accolades.

I had a oil change and tire rotation done

Knowledgeable staff - quick service!

Making an appointment was easy. The office was very accommodating and personable. My car was fixed in one day. I am very pleased with the service I received.

ALWAYS GOOD SERVICE EXPERIENCE

Karen at the service desk was polite, informative, and accommodating.

Very attentive.

Whether it be Karen or Rui or Loring, it doesn't matter. This place just exceeds my expectatio when it comes to customer service. Genuinely nice, polite, and willing to go the extra mile to make sure that you're happy.

Karen made my appointment within two days which I want it open about how much it would be also I got a ride home and I got a ride to be picked up as I had no way of getting back. I am very pleased.

Service was great. I would've like to had have a loaner to drive around seeing you guys had my truck from Thursday until tue following Monday and again would be nice if you guys washed the vehicles before giving them back. You are one of the only dealers I deal with that doesn't.

Returned truck 3 times for transmission leak and still not rectified

I was greeted with dignity, respect , and smiles. The sales person Dan Lent wasn’t Pushy. He was more interested in making sure we were happy with our purchase. His communication skills are excellent, over the Phone and in person. I definitely recommend This dealership to friends and family.

Many thanks for the very excellent service support provided by Karen Belanger. She is the best. Karen is very personable and very professional. She communicates well, and always covers every aspect of requested service and recommended service. I put my complete trust in Karen’s directions for the excellent and safe car of my car. Additionally, all staff at Alden Buick GMC friendly and professional. I am most satisfied with the excellent service they provide for my car. Thank you.

Punctual and friendly

As always, excellent service in a timely and courteous fashion!

great

Disappointing

Justin was our sale rep and he is a class act. Couldn't ask for a more kind hearted and repectful young man. You can see he truly love his job and people.

Why go anywhere else? Hands down, the best customer service in the industry. Go, and experience it for yourself.

My experience with James, Karen, and Rui was outstanding. They made the process of my service mantainance super easy. They were all a joy to work with and the quality of the service work made me happy. Thank you.

Dan was absolutely amazing! He got me in the Terrain Denali. I never thought that could happen but it did! Everyday I am out and about running errands, I just enjoy my ride on the terrain! It’s a reminder of how great Dan from Alden was for making it possible to drive away in the Terrain Denali! Alden has gained a forever customer!

Karen is the best and very knowledgeable

Fast friendly affordable service amazing staff Anna was such a help and eased my

I had brought my truck in late August and got to back October 20th. The part was on back order for 3 weeks. This is unacceptable as a customer and how to run a business. GMC should reimburse me for my rental as the dealership could not give me a loaner. This issue with my truck started Jan 21 2025 and every 3 months, I have to bring in for repair.

Took longer than supposed to but they were very nice thru whole process

Hassle free. Explained everything

The team member I dealt with was informative and personable. Oil change and tire rotation. I was able to use points as well as a coupon sent to me via email from GMC.

I was extremely please with the service. After having so much problem with my services at another buick service center, it was a pleasure. I will be coming back.

I'm very pleased with the service that I received this is my 2nd time with a lease and they took care of all my needs and now I'm on my way with this new vehicle

Had my oil changed in and out great group of people to work with

Very smooth

Perfect. Great guys and great experience.

Dan took a lot of time showing me all the features of my truck was extremely knowledgeable. I was very pleased the deal and treatment I was given. I don’t have any negative things to say about the dealership and Dan really went out of his way to make the deal work for me. Also went over every possible detail about my truck he could think of. Something a salesman has not done for me before

Always helpful and friendly

Great communication and overall Excellent Customer Service

Always friendly respectful and professional great people to deal with

The service there is always lacking Customer Service. It is simple a vehicle service department. If you want rudeness in your life, just go there. I hate writing this as I currently have about 11 GMC's on the road right now. They need to get this fixed. Also, for the manufacturer, the back up Camera on the 2024 1500 Deisel Denali only works during the day and no one has a fix for this? Seems like an awfully expensive truck not to be able to back up at night.

Great fast service

I was really impressed by the way the owner honored my 10% discount card that was issued to me when I bought the truck in 2011. No one working there that I spoke to was working there at the time. Great service on time good value. Thanks Dennis Pina

Great service

Not so friendly, too busy and wish could at least vacuum car. Pay a lot of money for a oil change.

Always good

Fast service & great accommodation!

Well, I had a problem with my truck key ignition kept getting stuck. The key didn’t wanna come out so I took it to the dealer Alden GMC. And made an appointment to get it fixed. It was easy and did it on Wednesday morning. It took a little while to finish the job, but I was OK with that because it got fixed now I have no problem and my truck is running good thank you Alden GMC

We have been either buying or leasing for years. Sales are helpful and knowledgeable. Happy to work with the same people.

Quick fix under warranty.

Everyone is always very personable! They are always very informative if I have any questions! They told me the truth about my third row seats and the headrests that are indeed supposed to fold! Always will get my car serviced here for now on!

Excellent professionalism, training and easy to work with.

very expensive with your $200 / hour labor costs. bought a new battery with installation over $400.00 had an oil change done with cabin filter replacement over $300.00 asked for a quote on door rust for day of appointment; have yet to receive it. going to take my business elsewhere in the future.

I had an appointment for 11AM. I got there early, 10:15AM and they took my vehicle right away for service. Great service.

I have been dealing with Karen in service department for over 20 years and she is top notch.Alden should be proud to have an employee like her.

Excellent experience from finance and everyone at the dealership was great and helpful with me but most importantly my salesmen my guy Justin took great care of me thank you for everything Lee

I had an appointment with the service department at 9:30. Didn’t leave there till 12 ignored as I sat in the waiting room.

Rui is awesome! friendly, conscientious, professional, informative, and punctual!!

Everything was very good . They took my truck right a way.

Karen was a great help and kept me informed about everything

Karen is very knowledgeable!

No problems car was ready

This was the easiest vehicle purchase I have ever done

We worked with Dan Lent who was very knowledgeable about the vehicle we chose. The sales process was start foward and hassle free. And when we took delivery of the vehicle Dan took the time to explain how all the option worked. It was a great experience!

Pretty good overall but part of the service was a tire rotation. Tires were rotated but the air pressure on all were very low. I had to bring the vehicle back to get air out in. They apologized and made it ok but think that should have been part of the process. Liz in service was great to deal with. Will continue to go to Alden

Good service Good people

Timely, efficient and work was completed in short time. Very satisfied.

I was given a free oil change then received a phone call later in the day to tell me they made a mistake. I was then charged $107. Not good customer service.

staff took my needs for repair on my truck to get me back to work as soon as possible to heart and did repairs very quickly, my thanks for their understanding

Always a pleasure dealing with the people at Alden

I bought a lemon and was told that you don’t make the cars and to call GMC which I’ve done to initiate a buy back - probably slim chance for your people to save this, but they did have a chance - no call from sales on this!!!

Each and every time I have to bring my car in. They always make it such an easy process as well as stress-free as possible as well.. ..

Everyone is great especially karen

I noticed several issues with the heat (sporadic) and radiator fan on my Canyon, Alden diagnosed the issue very quickly and had it fixed within 6 hours so worked out very well. Great job.

I called in the AM as my car was telling me to service rear axle and all wheel drive. I spoke with Andy who told me to bring it in and they would take a look. I went in same AM and Karen took me right in, they diagnosed the problem and fixed it. The driver took me home so I did not have to wait and it was ready by the afternoon. Service was great and I was very appreciative!

Time frame was spot on, completed all my service work as scheduled.

Karen in the service dept was a pleasure to deal with . Very personable and knowledgeable.

Clean, well supported and clear communication at all stages.

Excellent experience with Justin Hearn at Alden GMC in Fairhaven, MA. Knowledgeable and helpful sales service was provided.

Making the appointment was a simple process and on the day, they completed the work quickly and correctly. They have done an excellent job servicing my vehicle so far and I look forward to my next visit to Alden GMC Buick.

Both vehicles serviced before winter sets in, ie: lube, oil, filters and tire rotation, in a quick and efficient manner.

Very helpful

Very professional

Staff is Always professional

Outstanding service.!

It was an absolute pleasure working with Blake, Damian, and Ismael. I felt like we all walked away with a good deal. We will definitely be back for future auto purchases.

It was great didn’t have to wait long for my car to be serviced

It was great service, everyone was polite and I was in and out!

As always I had a pleasant experience at Alden. I had a few problems with my 2017 GMC which they got all fixed for me in a timely manner. They explained every step of the process so I understood what was wrong and how serious it could be if not fixed.

Fast and friendly service

I have always received exceptional service from all of the staff at Alden's in Fairhaven. The service department is exceptional! Karen, Andy, James, Rui and Liz. deserve a raise!!! They are always pleasant, professional and funny. They make me feel like family!!!

Friendly , timely experience, and work was done right the first time

Great Service Crew and Techs always do it right!

Quick and thorough

I was greeted by Karen when I brought my vehicle in who was extremely nice She had me pull my vehicle into the garage where she did a walk around with me. We went i Over my concerns and she let me know that my appointment may take a little longer as I was scheduled for an oil change. She then showed me to the customer waiting area and showed me where to get coffee or tea. When my vehicle was finished the Service Mgr Andy came out to let me know what work was done and that Karen was finishing up my paperwork. He then pulled my vehicle up to the door. I purchased my vehicle from Robertson's GMC in Wareham and have had my vehicles serviced there for 5 years. I recently found out that the Service Mgr and technicians had all left and went to Alden's GMC. I trust each and every one of them with my vehicles 100%. I've dealt with John, Tom, Adam and Colton before and wherever they are is where I am going for service. They followed their leader Andy who is an amazing Service Mgr. No one leaves dissatisfied. They definitely made a great decision to add Andy and his team to the their amazing staff. Alden is my new dealership and I will spread the word to family and friends.

It was good, Dan was a excellent and very helpful

Just and Damian were great to work with. Transparent and great communication

Great experience, friendly staff. Alden is the best.

Everything went fine, but my engine light came on again after my visit. I am nit happy.

Friendl

Went in for service. As two issues (transmission flush and oil cooler) were handled, another popped up immediately. Which is strange because I didn't have any alerts or problems with that part of my vehicle driving in. I was told it was unrelated.

Andy, Karen and crew went above and beyond when my torque converter recently failed. Issue happened on Sunday, truck went in on Monday and I had it back by Wednesday. I had an extended warranty and they took care of all of the paperwork etc for me. They also checked my brakes and found thst I needed new fronts. They replaced those while the truck was there as well. I will be returning for any service work and when my wife needs a new car in the spring.

They know my truck is my lively hood they did work promptly for me

Great service

Dealing with Lou and Justin makes it an enjoyable experience, so easy

Ismael was very nice to work with he made the car buying experience easy with no stress.

Great sales experience at Alden. Everyone seemed very authentic , knowledgeable and enthusiastic.

Everyone is courteous and respectful.

Great service and they explained everything

Very pleased with the service

Great experience

excellent as always!

Great service from friendly people

The service team at Alden are the best. Appointments runs smoothly, requested services are provided, and the team goes the extra mile to let us know about other services that may be needed.

I have been to GMC now twice for some issues here and there. James was kind and able to help secure a rental for me and even was able to give me some price estimates for what I was looking for. The last time I was there I spoke with Roy, who was also a very patient and helpful with the issues I was dealing with with a previous dealership on my current vehicle. Even walking in felt very welcoming. Thank you for all your help !!

While visiting 3 Gmc dealers and a few Toyota dealers, I found Alden a great place to buy because of the Salesperson he knew what he was selling and the gave a fair price. Doing the paperwork was easy straight forward.

The Quickest and least stressful truck buying experience I’ve had and I’ve had plenty Justin was a pleasure to work with🤙

I had a great experience at Alden Buick GMC. I brought my vehicle in for an oil change and tire rotation, and they also replaced my wiper blades during the visit. The team went a step further by giving the vehicle a thorough inspection and clearly outlining any future maintenance recommendations based on the vehicle’s age and mileage. Everything was explained in a straightforward, no-pressure way, which I really appreciated. The service was efficient, professional, and well organized from start to finish. It’s clear they care about helping customers stay ahead of maintenance rather than just upselling unnecessary work. Highly recommend Alden GMC if you’re looking for honest, thorough, and dependable service.

I NEVER buy a vehicle the first day I go to the dealership. That was my father's motto and I have always abided by it. Dan Lindt met me outside a few minutes after I arrived and we chatted a bit. I told him which vehicle I was interested in, we went inside, he asked me what I wanted for a price, what I wanted for my trade, and terms. I told him and the deal was done. Damian the sales manager was super nice, professional and friendly. I have bought quite a few new vehicles in my life and never have I talked to a sales manager directly. They always stay in the office. The salesman has to be a go between. I never liked that aspect of car buying. But from the onset Damian sat with us, and made the deal happen. I was not prepared to bring home a new vehicle that day. I had a lot of stuff in my truck; tool box full, attached to the bed, 2 bags of concrete, tools; I told Dan I would come up in a few days to swap trucks out. Damian said "There's no reason you can't take your new truck home with you today". They moved all the stuff from my truck to my new truck which went in for a quick wash and prep, and after a little new truck demo I was on my way home with it. I can honestly say it was one of, if not the best car buying experience I've ever had. Thank you Dan, Damian and Alden Bros...

Pleasant

I am so pleased that I have gotten my Encore serviced at Alden. Always prompt and a pleasure to deal with the staff.

Rui was great great service

Def system failed and my work truck was reduced to 55 mph Alden had me back on the road in 24 hrs.

Great group of people.

Able to schedule an appointment on line very easily. As well in a quick date. Work was performed in a reasonable time.

Always knowledgeable!

Always a professional job and great customer service

I was able to get my vehicle in for service on the same day I requested it. All work was done as we had discussed. Happy as always with service at Alden!

They got me in and out quickly!

I had an amazing time at the dealership. Ismael did an amazing job.

My salesman was very helpful and professional he never put any pressure on me to buy which I felt thankful for because a purchase or in my case a lease is a stressful time( today’s prices make you think twice).

Fairly routine

Well executed timely and courteous

Top notch service

Justin was very knowledgeable, efficient, informative, patient and kind. We were very please and impressed with his customer service.

Very professional

Service writers are excellent and personable!

Very professional.

Great customer service

From the moment I checked in, Karen was outstanding to work with, great customer service and attention to detail. She went out of her way to make sure I was taken care of.

Had a small issue with my new Denali 2500 ultimate the got me in within a few hours to fix it very fast other dealers would of made me wait atleast a week everyone is so friendly and helpful I apreciate you guys always

The salesman was very helpful to me, explaining everything I needed to know about the vehicle. I would recommend that dealership to anyone.

I recently had my coolant/anti freeze replaced at Alden GMC due to the recent frigid temperatures.When I called to make the appointment, Karen Belanger, in the service dept, got me in there the next day. She understood my urgency since this service was over due. With these unprecedented dips in the Polar Vortex, I now have peace of mind! Thanks Karen!

Fast, friendly with no pressure for added services

Great

Just an oil change this time but everything was done professionally and customer service was excellent!!

They are always timely and get me in. If I can wait, I do, or I get a loaner or a ride home. Every single employee greets you. Never no games and they do the job right. I wouldn't go anyplace else.

Fast and efficient. Great people to deal with.

Had an oil change, all is well , but had to reset the oil life myself , not a big deal but it's the little things like that , which makes you wonder what else was neglected during the service.

Excellent

Great communication

Fast and accommodating

They took too long , a job that would be a few days took more than 10 for reasons that they should give us a rental. We think there are missing parts in the bumper.

All went perfectly. I feel so comfortable and confident with having my car serviced.

Earlier today, I spoke with Elizabeth (Liz), who was incredibly helpful in arranging a prompt same-day appointment for me. Upon my arrival, I was kindly directed to drive into the Bay Area without any wait time. There, I met with Karen, our customer service representative, who truly impressed me with her outstanding support. I requested a thorough inspection of the entire vehicle, seeking an honest assessment. The mechanic assigned to us was exceptional, providing a detailed report on various issues that could be addressed. While my wife was understandably upset, I had previously prepared her for the possibility of discovering problems, and fortunately, most of them were fixable. Karen remained by her side throughout the entire process. As expected, the vehicle received a rejection sticker. I then spoke with the used car dealer where the vehicle originated, and he offered me a choice between a full refund or repairing the issues. Due to his honesty and willingness to "Meet ME In The Middle," I opted to have all the necessary repairs made at his expense. Although I would prefer OEM parts, my priority is getting the vehicle fixed. I am now waiting for the repairs to be completed before returning to Alden for a second inspection. After settling the bill for the service, I tried to meet with the manager, Damien, to discuss a few matters, but I was informed that he had just left. Although I didn’t mention his name when asking for him, I am familiar with him, but he may not recognize me. I left my number for him to call, but unfortunately, I didn’t receive a response. Overall, aside from that minor discrepancy, our service experience was excellent.

Can’t thank the staff at Alden GMC enough for my new truck ! From Damien the GM to Andy the service manager to Justin my salesperson … just amazing sales and service ! I was in this business for 30 years and I drove 51 minutes from my house to go here. That should give you an idea how well I was treated ! Lots of dealerships in 51 minutes of driving. Save yourself the aggravation. Just go here and see these guys !

It was a stress free, no pressure, easy experience. Thumbs up to Ismael, Damian and Blake. All accommodating and easy to work with.

Great service department. I am still having problems with the tires. They were rotated and the shaking started up again. I was told that I may need an alignment and that 2 of my tires appear to be wearing down on the edges. I bought the truck in October so I can't see how they have worn down this fast. Before I bought the truck, We had to take it for another test drive because the truck was still shaking. I was told that there were 2 defective tires on the truck and they replaced the 2 tires. Now since the tires were rotated the shaking has continued. I have not driven the truck that much and would like the shaking to stop. Thank you, Hugh

The service team at Alden always does great work.

I have been to 3 Gmc dealerships for service on my Truck and this dealership has been the most professional, helpfully dealership I have been to. Not only did they explain the problem where I could understand it but the manager himself brought me out to my vehicle to show me how to set my options on the cluster that had to be replaced.i was told from 2 other dealerships I had no warranty but when I went here.james who was helping me looked it up and said that wasn't true and showed me my manufactor warranty..I will definitely be using this dealership moving forward

This was by far my best car buying experience ever. From start to finish I was never pressured or made to feel like I was being taken advantage of. Your team from Damian, to Blake, to Ismael was just that. A true team. I cannot say enough great things about your staff. Ismael knew everything about the product, answered all of my questions and never made me feel rushed. Thank you Alden. You’re all the best!!

I had my 2017 GMC Sierra in for an oil change. Karen Belanger my service, advisor is always courteous and helpful. The service performed was completed in a timely manner. I would recommend Alden Buick for service and new car needs.

Dan Lent was a hassle free salesman who knows his product-I was happy to deal with him! I will recommend him if anyone I know wants a new vehicle!

Quick and efficient

Everyone is always polite and the services are done quickly.

Carol helped us out Monday and Tuesday and we had a wonderful experience

Great service! very friendly and professional

Service was quick and convenient.

Prompt professional service!! Greatly appreciated.

They addressed my issue quickly and thoroughly. I look forward to returning soon.

James was excellent and the service was great. I only was concerned about having to pay for gas on the loaner. This is unusual and off-putting. I did gladly pay it because I said I would but found it odd.

The salesman Justin was excellent, I came in at noon on a saturday. Took his time and full attention to show us a perfect truck. Deal was seamless and easy, picked up the truck that tuesday!

Appreciate the technician parking my truck close to door so I didn’t get wet from rain that day

Timely quick service, exactly what I went in for. The attitude from a particular service advisor was, and continues to be, abysmal and uncalled for. I try hard to get Karen when I walk in, always pleasant and greets me by name despite being busy with other customers, but she was busy and I found myself with the grumpy one, whom I greet by name but never get the same in return. I’ve been an Alden customer for 20yrs with new trucks purchased every 2-3 years in that time. I try my best to avoid this particular individual, always grumpy, never kind, always an attitude that the customer is wrong. My next truck might not be an Alden truck at this point.

I ALWAYS have a pleasant experience with Alden!! Karen is very knowledgable and is excellent at her job!! Lynne Garcia

Great experience with the service representative organizing all that needed to be addressed along with some added suggestions.. A lot had to be done and my visit went by quickly with friendly conversations from numerous members of the service team.

Service department is great to deal with. Just wish you guys would wash the vehicle before returning it back like other dealership do.

Ismael was a tremendous salesman

Service desk was very courteous and professional.

Great crew to help with my purchase, The process of purchasing a new vehicle went as I hoped it would.

Great experience with the staff & process of buying a new car !

Quick and easy service!

Inspection sticker

Karen is Fantastic !!!!!!!!!!

Waiting area clean comfortable Very impressive People at service counter very busy that day and were still very friendly efficient and organised .

Made an appointment for Friday at 11:00 am, I arrived a few minutes earlier and was taken care of by Karen in the Service Dept who booked me in and had my vehicle serviced swiftly. Thank You.

Always a pleasure seeing the folks at Alden! Fair prices on time as promised! Karen is a star.

Completed my oil change quickly and was able to complete my state inspection in a timely manner

I am most pleased with the excellent service provided, and the dedication and friendly support of employees like Karen.